Privacy policy.

Last updated: 26th of August 2025

OS Design Services (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or work with us.

1. Information We Collect

We may collect the following types of information:

  • Personal details you provide (e.g. name, email address, phone number, business details) through contact forms, email, or when you work with us.

  • Payment information (only when invoices are paid – handled securely through our payment providers, we don’t store credit card details).

  • Website usage data such as cookies, analytics, and IP addresses to help us improve our services and website performance.

2. How We Use Your Information

We use your information to:

  • Communicate with you about projects, enquiries, and services.

  • Send invoices, proposals and business correspondence.

  • Improve our website, services and client experience.

  • (If opted-in) send newsletters or updates about our services – you can unsubscribe anytime.

3. Sharing Your Information

We respect your privacy. We only share information with:

  • Service providers we use to run our business (e.g. email providers, accounting/invoicing software, website hosting, analytics tools).

  • When required by law or regulatory authorities.

We do not sell or trade your personal information.

4. Cookies and Analytics

Our website may use cookies and third-party services (such as Google Analytics) to understand website traffic and improve user experience. You can control or disable cookies in your browser settings.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections if your information is inaccurate or outdated.

  • Opt out of marketing communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

OS Design Services | Email | Melbourne, Australia